Privacy Policy — How Lucky 97 Handles Your Data

Introduction

Lucky 97 is an online sports betting and gaming platform designed for players in Pakistan. We take the privacy of our users seriously. This Privacy Policy sets out in clear terms what personal information we collect when you use Lucky 97, why we collect it, how we keep it safe and what your rights are regarding your own data.

When you register on Lucky 97, deposit funds via JazzCash or Easypaisa, place a bet on a PSL cricket match, spin slots or contact our support team, certain information is collected to make those things possible. We are transparent about that process and we do not collect more than what is needed to run the platform properly and keep it secure.

This policy covers the Lucky 97 website at lucky97.vin and the Lucky 97 mobile app. It applies regardless of whether you access the platform from a mobile, tablet or desktop device. By using Lucky 97, you confirm that you have read and understood how your data is handled.

What We Collect

We collect personal information in two ways — information you give us directly and information that is collected automatically as you use the platform.

Information You Provide

• Registration details: Your full name, date of birth, email address and any other fields completed during account creation.
• Identity verification documents: Where requested, copies of identity documents to verify your age or identity in line with our account security and responsible gaming commitments.
• Payment information: Details related to your JazzCash account, Easypaisa mobile number, Raast ID, bank account or card details used for PKR deposits and withdrawals. See Section 4 for more detail on how payment data is handled.
• Communication records: Messages sent to Lucky 97 support — including live chat transcripts, emails and any other contact — are stored to help resolve issues and improve service quality.
• Responsible gaming preferences: Any limits, exclusion periods or self-management settings you apply to your account.

Information Collected Automatically

• Device and browser data: Your device type, operating system, browser version and screen resolution.
• IP address and location data: Used to detect your approximate location for security checks and to ensure the platform is being accessed appropriately.
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• Cookies and similar technologies: Small data files stored on your device that help the platform function correctly and help us understand how it is used. See Section 6 for full cookie details.

How We Use Your Data

Lucky 97 uses the personal information collected for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and processing your login sessions securely.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Delivering the platform: Providing access to sports betting markets — including cricket, PSL, T20 and football — as well as slots, live casino and other games.
• Customer support: Responding to your queries, resolving account issues and improving the overall support experience.
• Security and fraud prevention: Detecting and preventing unauthorised access, suspicious betting patterns, bonus abuse and other fraudulent activity on the platform.
• Responsible gaming: Monitoring usage patterns to identify signs of potentially problematic behaviour and applying any limits or restrictions you have requested.
• Communications: Sending you account-related notifications, updates about PSL promotions or cricket betting offers and responses to your support requests. We do not send unsolicited marketing without your consent.
• Platform improvement: Analysing anonymised usage data to improve platform performance, game offerings and user experience.
• Legal and compliance obligations: Retaining records as required to meet our obligations and to resolve disputes.

Payment Data

When you make a PKR deposit or request a withdrawal on Lucky 97, your payment details are processed through secure, encrypted channels. Lucky 97 works with trusted payment processors to handle JazzCash, Easypaisa, Raast and bank transfer transactions.

How Payment Data Is Handled

• Full card numbers and sensitive authentication data are never stored on Lucky 97's own servers.
• Payment records — including transaction amounts, timestamps and payment method references — are retained for account reconciliation, fraud detection and dispute resolution purposes.
• Your JazzCash or Easypaisa mobile number is stored against your account to facilitate future withdrawals and to verify that funds are returned to the correct account holder.
• All payment data transmitted between your device and Lucky 97 is protected by SSL/TLS encryption.

Third-Party Payment Processors

Lucky 97 uses third-party payment processors to complete transactions. These processors receive only the information necessary to process your specific transaction. They are contractually bound to use that data solely for payment processing purposes and are not permitted to use it for any other purpose.

Who We Share Data With

Lucky 97 does not sell your personal data. We do not share your information with third parties for marketing or advertising purposes without your explicit consent. The limited circumstances in which your data may be shared with others are as follows:

All third parties that receive personal data from Lucky 97 are required to handle it securely and in accordance with applicable data protection obligations. They are not permitted to use it beyond the specific purpose for which it was shared.

Cookies & Tracking

Lucky 97 uses cookies and similar technologies to keep the platform running smoothly, to remember your preferences and to understand how players use the site so we can keep improving it.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality — keeping you logged in, maintaining your session and ensuring secure transactions. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where errors occur. This data is used to improve performance.
• Functional cookies: Remember your preferences such as language settings and previously selected payment methods to make your experience smoother on return visits.
• Analytics cookies: Help Lucky 97 understand overall usage trends. Data collected is aggregated and not linked to any individual player's identity.

Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the Lucky 97 platform and may prevent you from logging in or completing transactions. Refer to your browser's help documentation for instructions on managing cookie preferences.

Data Retention

Lucky 97 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. Specific retention periods are guided by the following principles:

• Active accounts: Personal data is retained for the full duration of your account's activity on the platform.
• Closed accounts: Following account closure, core account data and transaction records are retained for a period necessary to resolve any outstanding disputes, process final withdrawals and meet record-keeping obligations.
• Support communications: Records of support interactions are retained for a defined period to assist with follow-up queries and service quality reviews.
• Inactive accounts: Accounts with no login or transaction activity for an extended period may be subject to data minimisation — retaining only what is necessary to fulfil legal and compliance obligations.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

Security Measures

Protecting your personal data is a core priority for Lucky 97. We implement a range of technical and organisational measures to keep your information secure:

• SSL/TLS encryption: All data transmitted between your device and the Lucky 97 platform — including login credentials, payment details and personal information — is encrypted using industry-standard SSL/TLS protocols.
• Secure password storage: Passwords are stored using strong one-way hashing algorithms. Lucky 97 staff cannot view your password in plain text.
• Access controls: Access to personal data within Lucky 97's systems is restricted to authorised personnel who need it to carry out their specific job functions.
• Fraud detection systems: Automated systems monitor for suspicious login activity, unusual transaction patterns and other indicators of potential account compromise or fraud.
• Regular security reviews: Lucky 97 conducts periodic reviews of its data handling and security practices to identify and address potential vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact Lucky 97 support immediately.

Your Rights

As a Lucky 97 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data Lucky 97 holds about you at any time by contacting our support team.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic profile information directly within your account settings.
• Right to deletion: You can request that your personal data be deleted. We will process such requests where there is no overriding legal or compliance reason to retain the data. Note that transaction records may need to be retained for a defined period even after account closure.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to object: Where we process data based on our legitimate interests, you have the right to object to that processing.
• Right to data portability: You can request that personal data you have provided be returned to you in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the Lucky 97 support team. We will respond to requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

Children & Minors

Lucky 97 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If you are under 18, you must not register an account or use any part of the Lucky 97 platform.

If Lucky 97 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and the associated personal data will be deleted without delay. If you believe a minor may have registered on Lucky 97, please contact our support team immediately so that appropriate action can be taken.

Parents and guardians are encouraged to make use of available parental control tools and internet filtering software to prevent minors from accessing online betting and gaming platforms. For more information on protecting younger users, visit our Responsible Gaming page.

Changes to This Policy

Lucky 97 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable obligations. When this happens, the revised policy will be published on this page with an updated "last updated" date at the top.

Where changes are significant, we will make reasonable efforts to notify registered players via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how your data is being handled. Your continued use of Lucky 97 after a policy update constitutes acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please reach out to the Lucky 97 support team. We are available around the clock to assist you.

You can contact us at: [email protected]

For account-related queries, withdrawal questions or betting support, you can also visit our FAQ page for quick answers to the most common questions.